Privacy Policy
Your privacy and data protection at TheBagdis Organic Farm
Last updated: 9 September 2025
Table of Contents
Introduction
Your Privacy Matters to Us
At TheBagdis, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our organic products.
THE BAGDI'S ORGANIC FARM, located at Village Jaisa Bhatti, Suratgarh, Sri Ganganger, Rajasthan 335804, India, operates the website thebagdis.com and is committed to maintaining the highest standards of privacy protection for our customers.
This policy applies to all information collected through our website, mobile applications, and any related services. By using our services, you consent to the data practices described in this policy.
Last Updated: 9 September 2025
Information We Collect
Types of Information Collected
Personal Information
- Full name and contact details (phone number, email address)
- Shipping and billing addresses
- Date of birth (if provided for offers or age verification)
- Payment information (processed securely through payment gateways)
- Order history and preferences
Technical Information
- IP address and browser type
- Device information (mobile, desktop, operating system)
- Website usage patterns and navigation behavior
- Cookies and similar tracking technologies
- Page views, time spent on site, and referral sources
Communication Data
- Customer service interactions and feedback
- Email communications and newsletter subscriptions
- Social media interactions with our brand
- Reviews and testimonials submitted
Voluntary Information: Most personal information is provided voluntarily when you create an account, place an order, or contact us. You can choose not to provide certain information, but this may limit your ability to use some features.
How We Use Your Information
We use your information to provide excellent service and improve your experience with our organic products:
Order Processing & Delivery
- Processing and fulfilling your orders
- Arranging delivery and shipment tracking
- Payment processing and transaction verification
- Sending order confirmations and updates
Customer Service & Support
- Responding to inquiries and providing support
- Resolving issues and handling returns
- Personalizing your shopping experience
- Providing product recommendations
Marketing & Communication
- Sending promotional offers and farm updates
- Newsletter communications about new products
- Seasonal offers and traditional celebration specials
- Educational content about A2 ghee benefits
Business Improvement
- Analyzing website usage and customer behavior
- Improving our products and services
- Conducting market research and surveys
- Ensuring compliance with legal requirements
Legal Basis for Processing (India)
We process your personal data based on your consent, contract performance (order fulfillment), legitimate business interests (improving services), and legal obligations under Indian data protection laws including the Information Technology Act, 2000.
Information Sharing & Disclosure
We Do NOT Sell Your Personal Information
TheBagdis never sells, rents, or trades your personal information to third parties for their marketing purposes. Your trust is paramount to our farm-to-family relationship.
Limited Sharing Scenarios
Service Partners
We share necessary information with trusted partners who help us serve you better:
- Payment Processors: Secure handling of payment transactions
- Delivery Partners: Shipping and logistics for order fulfillment
- Technology Providers: Website hosting and maintenance services
- Customer Support: Third-party tools for better customer service
All partners are bound by strict confidentiality agreements and data protection requirements.
Legal Requirements
We may disclose information when required by law, court orders, or government regulations, or when necessary to protect our rights, property, or safety, or that of our customers.
Business Transfers
In the unlikely event of a business transfer, merger, or acquisition, customer information may be transferred as part of the business assets, with continued protection under this privacy policy.
Data Security & Protection
Our Security Commitment
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data security is as important to us as the purity of our A2 ghee.
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure server infrastructure and hosting
- Regular security audits and updates
- Firewall protection and intrusion detection
- Secure payment gateway integration
Administrative Safeguards
- Limited access to personal information
- Employee training on data protection
- Regular privacy policy reviews
- Incident response procedures
- Data retention and disposal policies
Your Role in Security
Help us protect your information by:
- Using strong, unique passwords for your account
- Logging out after using shared computers
- Reporting suspicious activities immediately
- Keeping your contact information updated
Data Breach Notification: In the unlikely event of a data breach, we will notify affected customers and relevant authorities as required by Indian law, typically within 72 hours of discovery.
Your Rights & Choices
You have important rights regarding your personal information. We respect these rights and make it easy for you to exercise them.
Access & Portability
- Request a copy of your personal data
- Download your order history and preferences
- Access account information anytime
- Receive data in a readable format
Correction & Updates
- Update your contact information
- Correct inaccurate personal data
- Modify delivery preferences
- Change communication settings
Deletion & Restriction
- Request deletion of your account
- Remove specific data categories
- Restrict certain data processing
- Withdraw consent for marketing
Communication Preferences
- Unsubscribe from marketing emails
- Opt-out of promotional SMS
- Control notification preferences
- Manage newsletter subscriptions
How to Exercise Your Rights
Contact us through any of these methods:
We will respond to your requests within 30 days and verify your identity before processing.
Data Retention & Storage
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal requirements.
Retention Periods
Data Storage Location
Your data is primarily stored:
- On secure servers within India
- With trusted cloud providers meeting Indian data protection standards
- Backed up regularly for data protection
- Encrypted both in transit and at rest
Secure Deletion
When retention periods expire or you request deletion, we securely delete your data using industry-standard methods that make recovery impossible. Some data may be retained in anonymized form for statistical purposes.
Third-Party Links & Services
External Links Disclaimer
Our website may contain links to third-party websites, social media platforms, or services. This privacy policy does not apply to these external sites, and we are not responsible for their privacy practices.
Common Third-Party Services
- Payment Gateways: Secure payment processing (separate privacy policies apply)
- Social Media: Facebook, Instagram, Twitter integration
- Analytics: Google Analytics for website performance tracking
- Delivery Partners: Courier and logistics companies
- Customer Reviews: Third-party review platforms
Your Responsibility
When you click on third-party links or use external services:
- Review their privacy policies carefully
- Understand their data collection practices
- Check their security measures
- Control your privacy settings on their platforms
We encourage you to review the privacy policies of any third-party websites or services before providing personal information. While we choose partners carefully, we cannot control their privacy practices.
Children's Privacy
Age Restriction Policy
Our services are intended for adults (18 years and older) and we do not knowingly collect personal information from children under 18 years of age without parental consent.
Our Commitment to Children's Privacy
- We do not knowingly collect data from children under 18
- We require parental consent for any information from minors
- We will delete any child's information discovered in our systems
- Parents can contact us to review or delete their child's information
For Parents and Guardians
If you believe your child has provided personal information to us:
- Contact us immediately using the details below
- We will verify the relationship and delete the information
- We may ask for verification before taking action
- No charges will be applied for such requests
If you are under 18, please ask your parent or guardian to review this policy and make any purchases on your behalf. Family purchases of our healthy A2 ghee are welcome with proper adult supervision.
Policy Updates & Changes
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You of Changes
- Email notification to registered users for significant changes
- Website banner announcement for 30 days after updates
- Updated "Last Modified" date at the top of this policy
- Social media announcements for major policy revisions
Types of Updates
Minor Updates
Clarifications, contact information changes, or formatting improvements that don't affect your rights.
Major Updates
Changes to data collection practices, sharing policies, or your rights that require explicit notification.
Your Continued Use
By continuing to use our website and services after policy updates, you acknowledge that you have reviewed and accept the revised terms. If you disagree with changes, please discontinue use and contact us about account deletion.
We encourage you to review this policy periodically to stay informed about how we protect your privacy. For significant changes, we will provide at least 30 days notice before implementation.
Contact Information & Complaints
We welcome your questions, concerns, or complaints about this privacy policy or our data practices. Our team is committed to addressing your privacy concerns promptly and thoroughly.
Contact THE BAGDI'S ORGANIC FARM
Postal Address
THE BAGDI'S ORGANIC FARM
Village Jaisa Bhatti
Suratgarh, Sri Ganganger
Rajasthan 335804, India
Phone
+91 8529138528
Mon-Sat: 9:00 AM - 6:00 PM
Thebagdisorganicfarm@gmail.com
Response within 24-48 hours
Website
www.thebagdis.com
Contact form available
Response Timeline
- General Inquiries: 24-48 hours
- Privacy Requests: Within 30 days
- Data Deletion: 7-14 business days
- Urgent Issues: Same business day (phone calls)
Filing a Complaint
If you're not satisfied with our response to your privacy concerns, you have the right to file a complaint with relevant authorities:
- Ministry of Electronics and Information Technology (MeitY)
- Cyber Crime Cell, Rajasthan Police
- Consumer Forums for commercial disputes
Thank You for Your Trust
Your privacy is essential to our farm-to-family relationship. We appreciate your trust in TheBagdis and are committed to protecting your personal information with the same care we put into crafting our pure A2 ghee.