Terms & Conditions
Legal terms governing your use of TheBagdis products and services
Last updated: 9 September 2025
Table of Contents
Important Notice
By using our website, placing orders, or purchasing our products, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Please read them carefully before making any purchase.
General Terms & Acceptance
Welcome to TheBagdis Organic Farm
By accessing and using our website, placing orders, or purchasing our products, you agree to be bound by these Terms and Conditions. These terms apply to all users, visitors, and customers of our website and services.
TheBagdis is operated by THE BAGDI'S ORGANIC FARM, located at Village Jaisa Bhatti, Suratgarh, Sri Ganganger, Rajasthan 335804, India. We are India's most trusted farm-to-fork brand, crafting pure and nutrient-rich foods, deeply rooted in tradition.
Terms Modification Rights
We reserve the right to modify these terms at any time without prior notice. Continued use of our services after changes constitutes acceptance of the revised terms.
- Changes will be posted on this page with updated effective date
- Major changes will be communicated via email to registered users
- Review these terms periodically for updates
- Contact us if you have questions about any changes
Effective Date: These terms are effective as of 9 September 2025 and govern your use of our website and services.
Product Information & Quality Assurance
Our Product Standards
Quality Certifications
- 100% pure A2 ghee from grass-fed Rathi & Desi cows
- ISO certified and lab-tested for purity
- FSSAI approved with no added chemicals
- Traditional bilona method during Brahma Muhurta
Traditional Methods
- Made using traditional cow dung cooking method
- Hand-churned using wooden bilona process
- Crafted in small batches for quality control
- 5000+ years old Ayurvedic wisdom
Natural Variations Notice
As our ghee is made from natural ingredients using traditional methods, slight variations in color, aroma, and texture may occur between batches. This is normal and indicates the authentic, handcrafted nature of our products. We guarantee the quality and authenticity of all our products as per our established standards.
Product Representation
Product images on our website are for illustration purposes. Actual products may vary slightly due to:
- Natural variations in organic ingredients
- Traditional handcrafted production methods
- Photography conditions and display settings
- Seasonal factors affecting raw materials
Ordering & Payment Terms
Order Process
- All orders are subject to availability and confirmation
- Order confirmation sent via email within 24 hours
- We reserve the right to refuse or cancel orders
- Prices are subject to change without notice
- Stock availability is updated in real-time
Payment Methods
- All payments must be in Indian Rupees (INR)
- Credit cards, debit cards, UPI, net banking accepted
- Digital wallets and EMI options available
- Cash on delivery for eligible locations
- Secure payment gateway encryption
Payment Security & Processing
Your payment security is our priority. We use industry-standard encryption and secure payment gateways.
- SSL encryption for all payment transactions
- PCI DSS compliant payment processing
- No storage of complete card details on our servers
- Automatic payment confirmation and receipts
Important Payment Notice
Once payment is processed and order is confirmed, modifications or cancellations may not be possible due to our fresh production process. Please ensure all details are correct before completing your purchase. All prices include applicable taxes as per Indian tax laws.
Order Modifications & Cancellations
Shipping & Delivery Policy
Delivery Coverage
We currently deliver across India using temperature-controlled logistics to maintain product quality. Delivery times may vary based on location and product availability.
Metro Cities
Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad
Tier-2 Cities
State capitals and major commercial centers
Processing Time
2-4 Days
Order verification, production, quality check, and packaging
Metro Delivery
3-5 Days
Major cities and metropolitan areas
Other Areas
5-12 Days
Tier-2 cities and remote locations
Special Handling for Ghee Products
Our ghee products require special care during transportation to maintain quality and nutritional value:
- Temperature-controlled packaging and vehicles
- Insulated containers for protection against heat
- Reliable courier partners trained in food product handling
- Real-time tracking and monitoring during transit
Shipping Charges & Options
Return & Refund Policy
Food Safety & Return Conditions
Given the nature of our food products, returns are accepted only under specific circumstances to ensure food safety and quality standards. We prioritize customer satisfaction while maintaining strict hygiene protocols.
Eligible Return Scenarios
- Product received is damaged or defective
- Wrong product delivered by our team
- Product is past expiry date (rare occurrence)
- Quality issues that don't meet our standards
- Packaging damage during transit
- Temperature-related quality compromise
Non-Returnable Items
- Opened or used products (food safety)
- Products past 48-hour complaint window
- Damage due to improper storage by customer
- Change of mind or personal preference
- Products without original packaging
- Custom or personalized orders
Return Process - Step by Step
Report Issue (Within 48 Hours)
Contact us immediately with order number and photos
Quality Team Review
Our team reviews and approves eligible returns
Return Arrangement
We arrange and cover return shipping for valid claims
Resolution
Replacement product or full refund processed
Refund Processing Timeline
Note: Refunds are credited to the original payment method. Shipping charges are non-refundable unless the return is due to our error.
Quality Guarantee & Liability
Our Quality Commitment
We guarantee that our products meet the highest standards of purity and quality. Every jar of TheBagdis ghee represents our commitment to traditional excellence and modern safety standards.
Production Standards
- 100% pure A2 milk from our own farm
- Traditional bilona method processing
- No chemicals or artificial preservatives
- Hygienic production environment
Quality Assurance
- Lab-tested for purity and quality
- ISO certification compliance
- FSSAI approved processes
- Food-grade packaging containers
Limitation of Liability
While we ensure the highest quality, our liability is limited to protect both our business and customers:
- Our liability is limited to the purchase price of the product
- We are not responsible for indirect, incidental, or consequential damages
- Individual results from product use may vary based on personal factors
- Products are not intended to diagnose, treat, cure, or prevent diseases
Health Benefits Disclaimer
While our A2 ghee is known for its traditional health benefits based on Ayurvedic principles and modern nutritional science, individual results may vary. Our products are food items and not medical treatments. Users with specific dietary restrictions, allergies, or health conditions should consult healthcare professionals before consumption.
Product Warranty & Guarantees
Purity Guarantee
100% pure A2 ghee with no adulterants or chemicals
Freshness Assurance
Products shipped within optimal freshness period
Quality Replacement
Free replacement for any genuine quality issues
Privacy & Data Protection
Your privacy and data security are fundamental to our customer relationship. We collect and use your information responsibly to provide excellent service while protecting your personal data.
Information We Collect
- Personal details for order processing and delivery
- Contact information for customer communication
- Payment information for secure transactions
- Website usage data for service improvement
How We Use Your Data
- Processing and fulfilling your orders
- Customer service and support
- Marketing communications (with consent)
- Improving our products and services
Data Protection Measures
We implement comprehensive security measures to protect your personal information:
- SSL encryption for all data transmissions
- Secure server infrastructure and regular security audits
- Limited access to personal information on need-to-know basis
- Limited access to personal information on need-to-know basis
- Regular staff training on data protection protocols
- Compliance with Indian data protection regulations
We Do NOT Sell Your Data
TheBagdis never sells, rents, or trades your personal information to third parties for their marketing purposes. We only share necessary information with trusted service partners (payment processors, delivery partners) who are bound by strict confidentiality agreements.
Your Data Rights
You have important rights regarding your personal information:
- Access your personal data
- Correct inaccurate information
- Request data deletion
- Withdraw marketing consent
- Data portability rights
- Restrict data processing
- Object to certain uses
- File complaints with authorities
Intellectual Property & Usage Rights
TheBagdis Trademark & Brand Protection
"TheBagdis" name, logo, and all related marks are trademarks of THE BAGDI'S ORGANIC FARM. Our brand represents generations of traditional knowledge and authentic organic farming practices.
- Unauthorized use of our trademarks is strictly prohibited
- Brand name cannot be used without written permission
- Logo and brand elements are protected by copyright
- Traditional recipe knowledge is proprietary
Website Content Protection
All content on our website is protected by intellectual property laws:
- Text, images, and graphics are copyrighted
- Product descriptions and educational content
- Traditional process explanations
- Farm photography and videos
Permitted Uses
You may use our website content for:
- Personal, non-commercial viewing
- Downloading for personal reference
- Sharing product information with attribution
- Educational purposes about A2 ghee
Prohibited Uses & Violations
The following activities are strictly prohibited and may result in legal action:
- Reproducing or distributing our content without permission
- Using our trademarks or brand name without authorization
- Reverse engineering or copying our traditional methods
- Creating unauthorized derivative works
- Commercial use of our copyrighted materials
- Impersonating TheBagdis brand or representatives
Traditional Knowledge Protection
Our traditional ghee-making methods, passed down through generations of the Bagdi family, represent valuable cultural and intellectual property. The bilona method, cow dung cooking techniques, and Brahma Muhurta timing are integral parts of our heritage that we protect while sharing the benefits with our customers.
Force Majeure & Circumstances Beyond Control
As an organic farm dependent on natural processes, we may occasionally face circumstances beyond our reasonable control that could affect our operations and ability to fulfill orders.
Natural & Environmental Factors
- Extreme weather conditions and natural disasters
- Drought, floods, or other climate-related events
- Seasonal variations affecting cow milk production
- Crop failures affecting cattle feed availability
- Environmental emergencies or pollution incidents
Regulatory & External Factors
- Government regulations or policy changes
- Pandemics or health emergencies
- Transportation strikes or logistics disruptions
- Power outages or utility failures
- Supplier or vendor service interruptions
Seasonal & Agricultural Considerations
As an organic farm, our production is naturally affected by seasonal factors that are part of sustainable farming:
- Monsoon Season: Heavy rains may affect milk quality and production
- Summer Months: Heat stress on cattle may reduce milk yield
- Festival Seasons: Increased demand may extend processing times
- Calving Cycles: Natural reproductive cycles affecting milk availability
Our Response & Communication
In case of force majeure events, we are committed to:
- Immediate communication to affected customers
- Regular updates on situation and expected resolution
- Alternative arrangements where possible
- Fair compensation or refunds for significantly delayed orders
- Priority fulfillment once normal operations resume
Customer Support During Disruptions
We understand that delays can be inconvenient and will make reasonable efforts to minimize disruption. Our customer service team will proactively reach out to affected customers with updates and alternative solutions. We appreciate your patience and understanding as we navigate these natural challenges together.
Governing Law & Dispute Resolution
Legal Jurisdiction & Applicable Laws
These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Sri Ganganagar, Rajasthan.
Applicable Regulations
- Indian Contract Act, 1872
- Consumer Protection Act, 2019
- Food Safety and Standards Act, 2006
- Information Technology Act, 2000
- Rajasthan state agricultural and commercial laws
Preferred Dispute Resolution Process
We believe in maintaining our farm-to-family relationship approach even during disagreements:
Direct Communication
Contact our customer service team first to resolve issues amicably
Management Review
Escalation to senior management for resolution
Mediation
Neutral third-party mediation before legal proceedings
Legal Action
Court proceedings as a last resort
Consumer Rights Protection
As a consumer, you have protected rights under Indian law:
- Right to safety and quality products
- Right to be informed about product details
- Right to choose from variety of products
- Right to be heard and seek redressal
- Right to consumer education
Alternative Dispute Forums
You may also approach these forums for dispute resolution:
- District Consumer Forum, Sri Ganganagar
- State Consumer Commission, Rajasthan
- National Consumer Disputes Redressal Commission
- Online consumer grievance portals
- Food Safety Authority complaints mechanism
Severability & Contract Validity
If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these terms, and the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law. The invalidity of any provision shall not affect the validity of the remaining terms.
Contact Information & Customer Support
We are committed to providing excellent customer service and support. Our team is here to help you with any questions, concerns, or issues related to these terms or our products and services.
Contact THE BAGDI'S ORGANIC FARM
Farm Address
THE BAGDI'S ORGANIC FARM
Village Jaisa Bhatti
Suratgarh, Sri Ganganger
Rajasthan 335804, India
Phone Support
+91 8529138528
Monday - Saturday: 9:00 AM - 6:00 PM
Sunday: Emergency support only
Email Support
Thebagdisorganicfarm@gmail.com
Response within 24-48 hours
Website
www.thebagdis.com
Contact form and live chat available
Response Times
Phone: Immediate during business hours
Email: 24-48 hours
Urgent Issues: Same day response
Support Languages
Hindi (Primary)
English
Rajasthani (Local dialect)
Support Types
Order assistance
Product information
Technical support
Complaint resolution
When Contacting Us, Please Provide:
- Your full name and contact information
- Order number (if applicable)
- Detailed description of your inquiry or issue
- Any relevant photos or documentation
- Preferred method of communication
- Best time to contact you
- Urgency level of your request
- Any previous communication reference numbers
Thank You for Choosing TheBagdis
Your trust in our products and services means everything to us. We are committed to maintaining the highest standards of customer service and product quality. These terms and conditions help us serve you better while protecting both your interests and ours.
Together, we continue the tradition of pure, authentic A2 ghee from our farm to your family.
Agreement Acknowledgment
By continuing to use our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our services.
Need Help Understanding These Terms?
We're here to help! Contact our team if you have any questions about these terms or need clarification on any aspect of our policies.
Call Us
+91 8529138528
Email Us
Thebagdisorganicfarm@gmail.com
Visit Us
Village Jaisa Bhatti, Suratgarh
© 2025 THE BAGDI'S ORGANIC FARM. All rights reserved.
These terms are effective as of the last updated date mentioned above.