Return & Exchange Policy
Transparent return process for TheBagdis organic A2 ghee products
Last updated: 9 September 2025
Table of Contents
Food Safety Notice
Due to the nature of our organic food products, specific return guidelines apply to ensure food safety and quality. Please report any issues within 48 hours of delivery for the fastest resolution.
Policy Overview
Our Commitment to Customer Satisfaction
At TheBagdis, we stand behind the quality and authenticity of our organic A2 ghee products. While we maintain strict quality standards, we understand that food safety and customer satisfaction are paramount in our farm-to-family relationship.
This Return and Exchange Policy outlines the terms and conditions for returning or exchanging products purchased from THE BAGDI'S ORGANIC FARM. Given the nature of our organic food products, specific guidelines apply to ensure food safety and maintain our quality standards.
Our Promise
- 100% satisfaction guarantee on product quality
- Fast resolution for genuine quality issues
- Transparent and fair return process
- Customer-first approach to problem solving
Food Safety Standards
- Strict hygiene protocols for returns
- FSSAI compliance in all processes
- Limited return window for food safety
- Quality verification before acceptance
Important: This policy was last updated on 9 September 2025 and applies to all orders placed after this date. For orders placed before this date, please contact our customer service team.
Return Eligibility Criteria
Eligible Return Scenarios
Valid Return Reasons
- Damaged Products: Items damaged during shipping or handling
- Defective Quality: Products that don't meet our quality standards
- Wrong Product Delivered: Incorrect item sent by our fulfillment team
- Expired Products: Items past their expiry date (rare due to fresh production)
- Packaging Issues: Leaking containers or compromised packaging
- Temperature Damage: Products affected by improper temperature control during shipping
Non-Returnable Items
- Opened Products: Items that have been opened or used (food safety regulations)
- Personal Preference: Returns due to taste preferences or change of mind
- Improper Storage: Products damaged due to customer's storage conditions
- Late Reports: Issues reported after 48-hour window
- Custom Orders: Specially prepared or personalized products
- Bulk Orders: B2B orders above 50kg (separate terms apply)
Special Considerations for Food Products
Due to food safety regulations and FSSAI compliance requirements, we have specific guidelines for food product returns:
- Products must be in original, unopened packaging
- Temperature-sensitive items require immediate reporting
- Photographic evidence required for quality claims
- No returns accepted for products stored improperly by customer
Return Window
How to Return Products
Follow our simple step-by-step process to ensure smooth and quick resolution of your return request.
Contact Customer Service (Within 48 Hours)
Report the issue immediately upon discovery. Time-sensitive for food safety compliance.
+91 8529138528
Mon-Sat: 9 AM - 6 PM
Thebagdisorganicfarm@gmail.com
24-48 hour response
Provide Required Information
Help us process your request quickly by providing complete details.
- Order number and purchase date
- Product name and quantity
- Detailed description of the issue
- Clear photographs of the product and packaging
- Delivery date and condition upon receipt
Quality Team Review & Approval
Our quality assurance team will review your case and provide a decision within 24-48 hours.
Review Process:
- Verification of order details and delivery records
- Assessment of reported issue severity
- Quality control investigation if needed
- Decision communication with next steps
Return Shipping Arrangement
For approved returns, we'll arrange pickup or provide return shipping instructions.
Our Responsibility
- Arrange pickup for valid quality issues
- Cover return shipping costs
- Provide return authorization number
Your Responsibility
- Secure packaging in original container
- Include return authorization slip
- Handover to pickup agent or courier
Resolution & Refund
Once we receive and inspect the returned product, we'll provide the agreed resolution.
Exchange Policy
Exchange Availability & Conditions
Due to the perishable nature of our organic food products and food safety regulations, direct product exchanges are limited. We primarily offer replacements or refunds for quality issues.
Exchange Available
- Damaged Products: Same product replacement
- Wrong Item Delivered: Correct product exchange
- Defective Packaging: Fresh product replacement
- Size/Quantity Errors: Correct size exchange
Exchange Not Available
- Preference Changes: Different product variants
- Opened Products: Food safety restrictions
- Expired Return Window: Past 7-day limit
- Customer Storage Issues: Improper handling damage
Exchange Process
Exchange Limitations
Given our small-batch, traditional production methods, exchange options may be limited by:
- Current inventory availability
- Production schedules and batch timing
- Seasonal variations in product availability
- Special edition or limited batch products
Alternative: If exchange is not possible, we offer full refund plus store credit for future purchases.
Refund Process & Timeline
We are committed to processing refunds quickly and transparently. Here's what you can expect when a refund is approved for your TheBagdis order.
Refund Eligibility & Amount
Full Refund Includes:
- Product cost (including taxes)
- Return shipping costs (our error)
- Original shipping charges (quality issues)
- Any applicable discounts restored
Partial Refund Cases:
- Opened but defective products
- Damaged due to mishandling
- Late return requests (case-by-case)
- Bulk order partial returns
Refund Processing Timeline
1. Return Approval
24-48 hoursOur quality team reviews your request and provides approval decision with return instructions.
2. Product Return & Inspection
2-3 business daysProduct pickup/delivery, quality inspection, and verification of return conditions.
3. Refund Initiation
1-2 business daysRefund amount calculation, approval, and processing through payment gateway.
4. Amount Credit to Account
3-7 business daysBank processing time varies by payment method and financial institution.
Refund Methods & Processing
Note: Refunds are processed to the original payment method. Bank processing times may vary.
Refund Notification & Tracking
You will receive email notifications at each stage of the refund process:
- Return approval and instructions
- Product received and inspection started
- Refund approved and amount details
- Refund processed with transaction reference
- Customer satisfaction follow-up
Return Shipping & Handling
Return Shipping Responsibility
TheBagdis takes responsibility for return shipping costs when the return is due to our error, quality issues, or delivery problems. We ensure a hassle-free return experience for genuine issues.
We Cover Shipping Costs
- Damaged or defective products
- Wrong items delivered by our team
- Quality issues confirmed by inspection
- Temperature damage during shipping
- Leaking or compromised packaging
- Expired products (rare occurrence)
Customer Covers Shipping
- Change of mind or preference
- Incorrect order placed by customer
- Products damaged due to mishandling
- Returns outside the valid window
- Non-approved return attempts
Note: We rarely charge customers for return shipping and evaluate each case individually.
Return Shipping Process
Pickup Arrangement
We coordinate with our logistics partners to schedule pickup from your location.
Packaging Requirements
Secure packaging in original container with return authorization slip included.
Tracking & Updates
You'll receive tracking information and status updates throughout the return journey.
Special Handling for Food Products
Our organic ghee products require special handling during return shipping to maintain quality and safety:
- Temperature Control: Return within 48 hours to prevent spoilage
- Secure Packaging: Original containers prevent contamination
- Fast Transit: Express return shipping for perishable items
- Documentation: Return authorization slip for food safety compliance
Return Shipping Partners
We work with trusted logistics partners experienced in food product handling:
Express Couriers
Same-day/next-day pickup
Local Partners
Regional pickup services
Insured Transit
Full product value coverage
Quality Issues & Complaints
Quality Guarantee & Standards
At TheBagdis, we maintain the highest quality standards for our A2 ghee products. Any genuine quality issues are taken seriously and resolved with priority to maintain our farm-to-family trust and reputation.
Our Quality Standards
- 100% pure A2 milk from grass-fed cows
- Traditional bilona method production
- ISO certification and lab testing
- FSSAI approved processes
- No chemicals or artificial additives
- Temperature-controlled storage and shipping
Common Quality Concerns
- Unusual taste, smell, or texture
- Discoloration or appearance changes
- Consistency or granulation issues
- Foreign particles or contamination
- Packaging integrity problems
- Premature spoilage or rancidity
Quality Issue Resolution Process
Immediate Reporting
Contact us within 48 hours with detailed description and photos
Quality Investigation
Our quality team investigates the issue and traces production batch
Immediate Resolution
Priority replacement or full refund for confirmed quality issues
Process Improvement
Root cause analysis and process improvement to prevent recurrence
Priority Quality Support
Immediate Actions:
- Same-day response for quality issues
- Emergency replacement shipping
- Full investigation and documentation
- Batch recall if necessary
Long-term Measures:
- Enhanced quality control protocols
- Additional staff training
- Supplier and process audits
- Customer satisfaction follow-up
Quality Complaint Documentation
To help us resolve quality issues quickly, please provide:
- Order number and purchase date
- Product batch number (on packaging)
- Clear photos of the product
- Description of the issue
- Storage conditions maintained
- Date when issue was discovered
- Any health concerns (if applicable)
- Preferred resolution method
Customer Responsibilities
To ensure a smooth return process and maintain food safety standards, customers have certain responsibilities when requesting returns or reporting issues with TheBagdis products.
Timely Reporting
- Report issues within 48 hours of delivery
- Contact customer service immediately upon discovery
- Provide prompt response to our investigation queries
- Submit return request within 7 days of delivery
Proper Storage & Handling
- Store products according to label instructions
- Maintain appropriate temperature conditions
- Keep products in original packaging until use
- Handle with clean hands and utensils
Information & Documentation Requirements
Essential Information to Provide:
- Complete order number
- Product name and quantity
- Purchase and delivery dates
- Detailed issue description
- Clear, well-lit photographs
- Batch/lot number from packaging
- Storage conditions maintained
- Preferred resolution method
Photography Guidelines:
- Take photos in good lighting conditions
- Show the entire product and any issues clearly
- Include packaging, labels, and batch numbers
- Multiple angles if necessary for clarity
Return Packaging Responsibilities
For approved returns, customers must ensure proper packaging to maintain product integrity:
- Original Container: Return products in original packaging whenever possible
- Secure Packaging: Use additional protective packaging to prevent damage during transit
- Include Documentation: Return authorization slip and any provided forms
- Clean Handling: Ensure hygienic handling throughout the return process
- Timely Handover: Be available for pickup or ship within specified timeframe
Actions That May Void Return Eligibility
- Failure to report issues within 48-hour window
- Improper storage leading to product deterioration
- Contamination due to poor handling practices
- Removal or damage to product labels/packaging
- Use of products after discovering quality issues
- Providing false or misleading information
- Attempting to return products without authorization
Communication & Cooperation
Effective communication helps us resolve issues quickly and maintain our quality standards:
- Respond promptly to our team's inquiries
- Provide honest and accurate information
- Be available for product pickup coordination
- Share feedback to help us improve our processes
- Maintain respectful communication with our support team
Contact Information & Support
Our dedicated customer support team is here to assist you with any return or exchange requests. We prioritize quick resolution and transparent communication throughout the process.
Contact THE BAGDI'S ORGANIC FARM
Priority Support Line
+91 8529138528
Monday - Saturday: 9:00 AM - 6:00 PM
Sunday: Emergency quality issues only
Email Support
Thebagdisorganicfarm@gmail.com
Response within 24-48 hours
Include order # and photos for faster processing
Farm Address
THE BAGDI'S ORGANIC FARM
Village Jaisa Bhatti
Suratgarh, Sri Ganganger
Rajasthan 335804, India
Return Support Hours
Monday - Saturday: 9:00 AM - 6:00 PM
Extended hours for urgent quality issues
Quality Issues
Immediate response for product quality concerns
Call: Same day response
Email: Within 12 hours
Return Requests
Standard processing for return and exchange requests
Review: 24-48 hours
Approval: 1-2 business days
Pickup Coordination
Logistics support for return shipping arrangements
Schedule: Same/next day
Tracking: Real-time updates
When Contacting Support
To help us assist you quickly and effectively, please have the following information ready:
- Order number and purchase date
- Product name and quantity
- Delivery date and current date
- Detailed description of the issue
- Photos of the product and packaging
- Batch/lot number from label
- Storage conditions maintained
- Preferred resolution (refund/replacement)
Our Commitment to You
At TheBagdis, every customer is part of our extended family. We are committed to resolving any issues with fairness, transparency, and the same care we put into crafting our traditional A2 ghee.
Policy Acknowledgment
By purchasing from TheBagdis, you acknowledge that you have read, understood, and agree to this Return & Exchange Policy. This policy is designed to ensure food safety while providing fair resolution for any issues.
Need Help with a Return?
Our customer support team is dedicated to resolving any issues quickly and fairly. Don't hesitate to reach out if you have questions about this policy or need assistance with a return.
Call Support
+91 8529138528
Mon-Sat: 9 AM - 6 PM
Email Support
Thebagdisorganicfarm@gmail.com
24-48 hour response
Quality Issues
Priority same-day response
For urgent concerns
© 2025 THE BAGDI'S ORGANIC FARM. All rights reserved.
This policy is effective as of the last updated date mentioned above.